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Service MACD Workflows

Service MACD Workflows

Owned by Maciej Simm (Unlicensed)
Last updated: Mar 08, 2022

MACD (move, add, change, dismantle) workflows are crucial sales processes in Communications industry because customers do not only buy new services. More frequently they are requesting changes, upgrades & downgrades of existing services and these activities have to be properly processed and represented in the funnel. Enxoo BSS natively supports MACD flows allowing to process renewals, changes and dismantles of existing services.

Initiating MACD flows

Service modification can be started from the Service List Component under the Contract record by using the Contract Modification function. This loads the existing service configuration into the selected new or existing Cart and allows to configure the change.

Picture above - Contract Modification button on the Service layout under the Contract record.

Picture above - the contract modification button will allow choosing which specific service should change under this contract.

Picture above - the User is able to select, whether to insert the selected services, along with their structure, to the existing cart or to create a new one.

Picture above - Cart Item for Change flow will have a relationship to Existing Service.

Whereas the termination of a specific service, not the entire contract, takes place from the Service page level. Whenever the termination process is started, the date of deactivation of this service in the system is indicated.

Picture above - the service page is available after selecting a specific service on the Service List Component.

Tracking delta MRC

Changes should be properly reflected in the Sales Pipeline. For example - Renewal with a price drop has a negative impact into overall recurring revenue. That’s why Enxoo BSS helps to track such impact within the quoting process:

Picture above - Cart Item will contains information about Previous & Delta MRC allowing to properly show an impact of change opportunity into the funnel.

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Solution Map:

Available in:

  • Enxoo BSS - core package (enxCPQ)