Trouble Ticketing
- Former user (Deleted)
Owned by Former user (Deleted)
Last updated: Mar 30, 2021
Available in: Enxoo for Communications |
In this article you will find get familiar with Enxoo for Communications trouble ticketing capabilities.
Subsections
Customer Trouble Ticketing and General Inquiries
If service is not working as intended, Customer is given a chance to inform about it by opening a customer trouble ticket. With Service Assurance you are able to manage and track customer cases inside Salesforce in a very simple way. In this article, you will get to know the Customer Trouble Ticketing end-to-end process and its functionalities.
Network Trouble Ticketing and Planned Maintenance
In this article, you will get to know the Network Trouble Ticketing and Planned Maintenance end-to-end processes and their functionalities.
Cases Status Flows and Validations
Cases Priority Matrix
Cases SLA Tracking
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